Yes, we offer worldwide shipping to countries including the United States, Canada, the United Kingdom, Germany, Australia, and more, with free shipping included for all destinations.

It depends on where you are. Orders processed here will take 5-10 business days to arrive.

If you have stricter requirements for delivery speed, we even offer Express Shipping services to meet urgent needs.

Not at all! We provide ​step-by-step illustrated instructionsand organize all bricks into ​numbered bags, allowing you to follow the manual progressively. This design ensures a smooth and enjoyable building experience, culminating in a highly rewarding sense of accomplishment.

Yes! All electronic components are covered under our 1 year warranty. All electronics are tested at the factory, but in the unlikely event that something goes wrong we'll send you replacements.

Every product undergoes thorough checks before shipment to ensure completeness.
In the rare event of missing parts, please contact our customer service at info@joyfulfactory.com to register your case. We will provide free replacements for the missing components.

Certainly! Our return policy is valid for ​30 days from the date of purchase or ​7 days after delivery (whichever occurs later).

To initiate a return, please contact our customer service team promptly via email or phone. Upon validation, we will provide a ​prepaid return label and detailed instructions to ensure a seamless process. Please ensure the items are ​unused, in their original packaging, and accompanied by the packing list for a full refund. Refunds will be credited to your original payment method within ​3-5 business days after we receive and inspect the returned items."